Job Description

  • Lead a team of service technicians, typically for Facilities Management Contracts or large service sites
  • Ensure that Schneider meets contractual requirements and exceeds customer expectations
  • Develop skills, information and management discipline necessary to deliver services in a timely manner at planned gross margins, leveraging HBS tools, processes and best practices.
  • Perform work on contracts and service projects to meet teams financial and productivity metrics.
  • Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin.
  • Lead team of direct reports in a common direction. Organize and lead frequent meetings with the direct reports focusing on performance metrics, customer satisfaction, profitability and process compliance..
  • Enhance customer satisfaction by identifying system upgrade opportunities, spot service needs, maintenance contract additions and other sales leads, individually and with his/her assigned team.
  • Monitor financial performance on a monthly basis and reviews available to spend versus actuals for different contracts.
  • Continuously improve service operational metrics.
  • Ensure the availability of tools, equipment, and materials required while maintaining and controlling inventory levels.
  • Actively support the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility.
  • Lead and manage service team in the effective adoption, implementation and compliance with HBS Global and EMEAI
  • policies, processes, procedures, service tools and business best practices.
  • Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations
  • Ensure contract escalation and renewal opportunities are maximized against plan and cancellations are controlled at plan level.
  • Participate in estimate review process prior to jobs or contracts being quoted to ensure labour estimates are correct and the work is achievable from a technical perspective.
  • Ensure that subcontracts, where applicable, are complete and documented. Participate in risk review (per Schneider policy).
  • Ensures service contracts, additional works and small service projects are resourced properly.
  • Develops relationships with local subcontractors to ensure an adequate pool of subcontractor resources is available.
  • Manages selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team.
  • Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement.
  • Ensure fire and security industry codes and standards are upheld. Ensure local statutory requirements are upheld.

Role:Service / Maintenance Engineer

Function:Production / Maintenance / Service Engineering

Industry Category:Manufacturing

Sub Category:Electrical / Electronic Products

Job Type:Permanent

Job Reference ID:Schneider-002

Total Openings:4

Salary:5 to 8 Lakhs


Job Qualifications

  • Manage the performance management process.
  • Assist in development and training of other team members
  • Build effect teams committed to organizational goals. Foster collaboration among team members and between teams.
  • Engage employees by providing relevant information in a timely manner using clear and compelling messages and by
  • listening to and valuing input from employees.
  • Embrace change and guide the team through periods of change in a positive and proactive way.
  • Enhance the performance of individuals and teams through setting challenging performance standards, providing
  • constructive feedback on performance and collaboratively discussing improvement strategies.
  • Follow the Schneider SOPs and ensure the team adheres to these emphasizing every service technician utilizes the
  • service hand held tool and all work orders and dispatching is delivered through the Service Management System and GCCC.
  • Diploma/B.Tech in Electrical / Electronics
  • Minimum 3 years of related support services experience in Schneider or a related industry
  • Electrical or Electronic Associate Diploma/Degree
  • Strong experience in BMS Systems

Education (Specialization): Diploma / Polytechnic-Electrical & Electronics Engineering,B.Tech/B.E-Electrical

Experience:3 to 8 Yrs

About Company
Login to Apply